Living at Abbeyfield
Rates
These are available on request.
Trial Period
The first month of your stay will be on a trial basis, to ensure that you are happy that you have made the right decision and we can ensure that we can meet all your needs.
At the end of the month, we will talk with you and, if appropriate your family/and or your representative, and ask if you wish to stay with us or move elsewhere.
If you decide to stay with us, your admission will be confirmed. If you decide to leave, we will support you in that decision, and help you to find other accommodation.
At the end of the month, we will talk with you and, if appropriate your family/and or your representative, and ask if you wish to stay with us or move elsewhere.
If you decide to stay with us, your admission will be confirmed. If you decide to leave, we will support you in that decision, and help you to find other accommodation.
Accommodation
It is very important for us to know that you are safe and comfortable in your new surroundings. We will always try to allocate you to the room that you prefer. This is, however, dependent on availability at the time of your admission to Abbeyfield (Lakeland Extra Care) Soc Ltd. Should your preferred room become vacant later, it may be possible to relocate. Should you require any treatment while you are in your bedroom, your privacy and dignity will be respected at all times. Should you require assistance at any time while you are in your room, there is a call system at hand for you to summon assistance. A staff member will come to you as soon as possible. We would encourage you to bring photographs, favourite ornaments, other treasured keepsakes or small items of furniture that help to personalise your room and make it feel more like ‘home’. In addition, you will be able to lock your room if you so wish.
Abbeyfield (Lakeland Extra Care) Soc Ltd has 30 en suite rooms available
Abbeyfield (Lakeland Extra Care) Soc Ltd has 30 en suite rooms available
Admission
Our care coordinator will assess all Residents prior to admission where possible. Once this assessment has taken place and all parties agree that Abbeyfield (Lakeland Extra Care) Soc Ltd can meet the assessed needs, an admission will be arranged subject to appropriate funds being in place.
An initial Care Plan will also be agreed prior to admission and this will be reviewed and amended during the first week as needs and preferences become known. We recommend that all potential Residents and representatives visit the home.
An initial Care Plan will also be agreed prior to admission and this will be reviewed and amended during the first week as needs and preferences become known. We recommend that all potential Residents and representatives visit the home.
Residents are offered the opportunity to move in on a trial basis in order to assess the facilities and suitability before they, or their representative, make a decision to stay. A contract will be given to you to read and sign, with a copy for you to retain.
In the case of an emergency admission or other unusual circumstances, the assessment and draft Care Plan will be created within 48 hours of admission.
Further details can be found in the admissions policy and contract.
In the case of an emergency admission or other unusual circumstances, the assessment and draft Care Plan will be created within 48 hours of admission.
Further details can be found in the admissions policy and contract.
Medication
On admission, all medication must be given to the person in charge. Relatives and visitors are requested not to bring in further supplies. We will support you to manage your own medication where possible with your General Practitioner’s and Leanne Scrogham’s agreement. If you are able to retain responsibility for your own medication management, we will provide you with a lockable cabinet in your room.
Where necessary, following an assessment, we can assist you with the administration of your medication.
A trained staff member will look after your medicines and be responsible for ensuring the safe and timely administration of your medication.
A trained staff member will look after your medicines and be responsible for ensuring the safe and timely administration of your medication.
Personal Care
Your personal care and health care are planned in consultation with you, with our staff members who will look after you, and with your relatives if appropriate. Other appropriate health professionals are also involved in the planning of your health care where necessary.
To ensure that we provide the highest level of care for you, our staff will record the details of your care in the Care Plan, along with details of your personal choices regarding the normal activities of daily living.
To ensure that we provide the highest level of care for you, our staff will record the details of your care in the Care Plan, along with details of your personal choices regarding the normal activities of daily living.
All Residents are actively encouraged to become involved in the care planning process and will be consulted at each stage of the Care Plan.
A copy of the Care Plan will be made available to you and/or your family/friend (with your consent), to seek your agreement for signature when a change or a review takes place.
A copy of the Care Plan will be made available to you and/or your family/friend (with your consent), to seek your agreement for signature when a change or a review takes place.
Personal Preferences
At any time, you can discuss with your Key Worker any personal preferences that you may have relating to your care, the gender of the person providing that care, your diet or social activities.
Personal Property
- Lockable space is provided in each room for small items of value. Residents are encouraged to bring personal possessions into the home, including furniture. Items of substantial size should be discussed prior to being brought in, to ensure that access and room is made available.
- In common with hotels and similar establishments where no documentary control is exerted over the bringing in and taking out of personal property, it is the policy of Abbeyfield (Lakeland Extra Care) Soc Ltd that the Resident is responsible for keeping a record of their property if they so wish, and ensuring its safekeeping
- Special arrangement, the home will arrange for the safekeeping of items of value, for which it will accept responsibility
Key Workers
- In order for you to receive the best care, we have a Key Worker system. You will be allocated a Care Worker who will be your Key Worker for your needs. Your dedicated keyworker information will be on the back of your room door.
- They will undertake to identify your needs with you and ensure that they can be met through a Care Plan to ensure that your health gains are maximised
- The aim of the Key Worker system is to provide each Resident with an advocate within the staff team, and develop a relationship between the Resident and staff based on trust and mutual respect
- They will arrange for meetings to review your Care Plan periodically with you and your family or friends, and to measure the progress of your care programme
- If you are unhappy with your Key Worker, please bring this to the attention of the Registered Manager. The matter will be resolved sensitively and confidentially, and, where appropriate, a new Key Worker will be assigned to you
Religious observances
Religious observance is supported according to the wishes of each individual, and facilities are available for clergy to conduct private or individual devotion on the premises.
Meals
We take pride in the variety and quality of our home cooking. Special diets and personal preferences are catered for. Meals are prepared on the premises from fresh produce purchased locally.
We are happy to provide meals for visitors, if reasonable notice is provided.
Refreshments and snacks are available 24 hours a day, on request.
We are happy to provide meals for visitors, if reasonable notice is provided.
Refreshments and snacks are available 24 hours a day, on request.
At present, mealtimes are:
Early morning drinks - 7.00am
Breakfast - 8.00am to 10.30am
Tea & coffee - 10.30am to 11.00am
Lunch - 12.30pm to 1.30pm
Evening meal - 5.00pm to 6.00pm
Tea & coffee, & supper - 8.00pm
Early morning drinks - 7.00am
Breakfast - 8.00am to 10.30am
Tea & coffee - 10.30am to 11.00am
Lunch - 12.30pm to 1.30pm
Evening meal - 5.00pm to 6.00pm
Tea & coffee, & supper - 8.00pm
The above times can be altered for individual residents if they are due to attend an appointment that coincides with mealtimes. Meals are usually served in the dining room but can be served on a tray in a resident’s bedroom, on request.
Menus are displayed in advance in the dining room and we also have a yearly plan of theme days each month which links our activities to our delicious food. The catering manager, Sarah is always willing to try new ideas for meals, so, if residents have any suggestions please speak to your keyworker or mention at the residents’ meetings or drop her an email at: [email protected]
Visitors are always welcome at Hartland House but we do operate a “protected mealtimes” policy, to enable the residents to enjoy their meals without distraction or feeling rushed because they have visitors waiting. If this causes problems, please speak to us.
Medical Services
You can keep your own GP, who may attend to you when requested. However, if your GP cannot attend to you in the home, or you wish to change GP, we can provide you with a list of local GPs for you to choose from and we can ask the Practice to register you. You can, of course, choose the gender of your GP.
Elections
You are fully entitled to vote in all local and national elections while you are a Resident in the home, for the constituency in which the home is located. We will ensure that you are recorded on the annual Electoral Register review and, if it is the case that you have been admitted since the last review, that the Local Authority includes you in the Register for an election. If you wish, the home will arrange for a postal vote
Toiletries
We do provide basic toiletries which are complimentary and it is your choice if you decide to use these. These consist of shampoo, conditioner, deodorant, shaving items and toothpaste.If you decide not to use these please ensure you have the basics of:
- Toothbrush, toothpaste/denture cleaner
- Face, Bath and Body towels
- Shaving material
- Shampoo/conditioner
- Soap/shower gel
Quality Assurance
Our home is registered and inspected by the CQC. This involves announced and unannounced inspections and we always receive a report following these.
We also have a dedicated in-house Quality monitoring officer, Sheila. Her role is to specifically make sure we are delivering care to the very highest of standards and look at ways we can continually improve.
We will display our CQC rating on the noticeboard. You can contact the CQC if you have any concerns about Abbeyfield (Lakeland Extra Care) Soc Ltd or the care you are receiving.
We also have a dedicated in-house Quality monitoring officer, Sheila. Her role is to specifically make sure we are delivering care to the very highest of standards and look at ways we can continually improve.
We will display our CQC rating on the noticeboard. You can contact the CQC if you have any concerns about Abbeyfield (Lakeland Extra Care) Soc Ltd or the care you are receiving.
The following are examples of other professionals who may also inspect us
- Cumbria County Council
- Pharmacist
- Fire Service
- Health and Safety Executive
- Environmental Health
- Placement Officers/Care Managers
- Senior managers of the company
- Training managers